Although we hope all of your VirtueMart transactions stick and earn your company lots of money, from time to time, you may need to issue a refund. To do this: Log onto the administrator console for the siteSelect Components, VirtueMartSelect OrdersFind the order that requires a refundYou have two options, depending upon the degree of notification to the customer you wish to use:Select "Refunded" in the drop-down box in the "Status" column; click the "Notify Customer" box and click the "Update Status" box. This will send a refund statement to the customer via e-mail; ORClick on the order number, which will...
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To refund a PayPal payment: Log onto PayPalClick the History subtab.Find the payment you would like to refund and click Details.Click the Issue Refund link (at the very bottom of the page).Enter the refund amount and click Continue.You can issue a partial refund here. It's a good idea to put a note to the customer about what you're refunding.Confirm the details and click Process Refund. You should note when looking at the orders that you can print a shipping label from PayPal, which simplifies things and is a nice way to track the process!