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VirtueMart - How do I issue a refund?

Although we hope all of your VirtueMart transactions stick and earn your company lots of money, from time to time, you may need to issue a refund. To do this:

  • Log onto the administrator console for the site
  • Select Components, VirtueMart
  • Select Orders
  • Find the order that requires a refund
  • You have two options, depending upon the degree of notification to the customer you wish to use:
    • Select "Refunded" in the drop-down box in the "Status" column; click the "Notify Customer" box and click the "Update Status" box. This will send a refund statement to the customer via e-mail; OR
    • Click on the order number, which will display the details of the order. In the upper right-hand corner, set the status to "Refunded". You can type a message to the customer that will appear on the refund statement. Click both boxes: "Notify Customer", and "Include this Comment". Click the "Update Status" button.
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