Although we hope all of your VirtueMart transactions stick and earn your company lots of money, from time to time, you may need to issue a refund. To do this: Log onto the administrator console for the site Select Components, VirtueMart Select Orders Find the order that requires a refund You have two options, depending upon the degree of notification to the customer you wish to use: Select "Refunded" in the drop-down box in the "Status" column; click the "Notify Customer" box and click the "Update Status" box. This will send a refund statement to the customer via e-mail; OR...