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PayPal - How do I issue a refund?

To refund a PayPal payment:

  • Log onto PayPal
  • Click the History subtab.
  • Find the payment you would like to refund and click Details.
  • Click the Issue Refund link (at the very bottom of the page).
  • Enter the refund amount and click Continue.You can issue a partial refund here. It's a good idea to put a note to the customer about what you're refunding.
  • Confirm the details and click Process Refund.

You should note when looking at the orders that you can print a shipping label from PayPal, which simplifies things and is a nice way to track the process!

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