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Top of Mind from 3by400

Our blog posts are the result of issues and opportunities we see in our daily work. They are designed to increase understanding and provide a source of vision for your web presence.

Helping People Find Your Web Site

Most business owners know that a print ad is only as valuable as the circulation of the publication, and a radio ad is only as valuable as the station’s listenership. But somehow these same people think that just having a website is sufficient. A website is only as valuable as the number of interested parties viewing it. Today we’ll take a look at some ways to get more people to view your website, making it more valuable to your business.

First, ask “what group of people do I want to serve with my website?” Is it prospects, existing customers, wholesale customers, retail customers? Are they male, female, married, single, 18 years old, 35 years old? Where do they live? If you’re a traditional retailer, just think about the faces of your best customers.

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Attend Events Tutorial

Here's the PDF version of a tutorial of Attend Events 3by400 presented at Joomla Southeast March 20th, 2008.  

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VirtueMart - How do I issue a refund?

Although we hope all of your VirtueMart transactions stick and earn your company lots of money, from time to time, you may need to issue a refund. To do this: Log onto the administrator console for the siteSelect Components, VirtueMartSelect OrdersFind the order that requires a refundYou have two options, depending upon the degree of notification to the customer you wish to use:Select "Refunded" in the drop-down box in the "Status" column; click the "Notify Customer" box and click the "Update Status" box. This will send a refund statement to the customer via e-mail; ORClick on the order number, which will...

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PayPal - How do I issue a refund?

To refund a PayPal payment: Log onto PayPalClick the History subtab.Find the payment you would like to refund and click Details.Click the Issue Refund link (at the very bottom of the page).Enter the refund amount and click Continue.You can issue a partial refund here. It's a good idea to put a note to the customer about what you're refunding.Confirm the details and click Process Refund. You should note when looking at the orders that you can print a shipping label from PayPal, which simplifies things and is a nice way to track the process!

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Internet Explorer - Cannot open the site...

There is a fairly simple fix for the "Internet Explorer - Cannot open the site..." problem that is becoming more prevalent as we experiment with different Javascript libraries and Google API. In the index.php of the template file of Joomla, there should be a segment of code that calls the Google component config.php through a require function, as well as a Javascript call from Google itself. This segment of code was originally set to be inserted before head section the of the HTML. This insertion, however causes IE6 to abort all functions and not load the site. Solution: Remove the code...

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