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Client support / Help Center

Help Center

Plain-English guides for planning, running and protecting a Joomla or WordPress site. Find your answer here, or hand the problem to us.

What you'll find here

We build and host Joomla and WordPress sites, and the same questions come up again and again: How do I add a page? Is this update safe? What happens if the site goes down? This Help Center collects our answers in one place, so you can fix the small things yourself and know when to bring us in for the big ones.

Four ways in

  • Planning a Website: budgets, timelines, choosing a platform and getting content ready. Start with Joomla vs. WordPress if you're still deciding.
  • Security & Hosting: backups, updates, speed, and what to do when something goes wrong. Why Updates Matter is a good first read.
  • Managing Your Site: step-by-step editing guides for both CMSs, covering articles and posts, menus, images, users, Joomla extensions and templates, and WordPress plugins and themes.
  • Getting Support: how to open a ticket and what to include.

Do it yourself, or hand it off

Most guides are written so a site owner can follow them without a developer. If a step looks risky, such as a major update, a restore or a template change, stop and open a support ticket. It's quicker to ask first than to undo something later.

Who's behind these guides

3by400 is a web design and development team in Dalton, GA, and we've been building on Joomla since 2006. Our clients on boutique hosting get proactive security and monitoring, nightly backups kept for a week, core CMS updates and 24/7 outage monitoring. Clients use these guides for everything in between.

Can't find it? Get support if you're a client, or start a project. You can also call 678-379-9321.

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Tell us what you are planning, or open a ticket if you are already a client.

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