SBDC Marketing Class Articles
E-mail Marketing Tips E-mail Marketing Tips |
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If you utilize e-mail
marketing to prospective customers, make sure you don’t become an offensive
spammer. There are a few simple rules to follow that can make a difference
between happy customers and angry spam recipients. These rules are outlined in
the Federal Trade Commission’s (FTC) CAN SPAM
Act, which went into effect
January 1, 2004. The CAN SPAM Act applies to commercial and pornographic
electronic messaging and carries penalties for non-compliance of up to $11,000.
Learn more about the CAN SPAM Act at www.ftc.gov/spam, including how to turn in
offenders.
Be legitimate. Masking header information (such as the sender and recipient’s actual e-mail addresses) is illegal. It makes sense. If the claims within the e-mail are honest, knowing who sent it is reasonable. Honesty is the best policy. Subject lines must reflect the content of the message. Baiting a reader with a subject line that is not indicative of the actual content sent within the body of the message is not an honest approach. Provide a legitimate opt-out. Opt-out is a simple mechanism that allows a recipient to remove themselves from your list. This is generally a clickable link that allows the recipient to complete a form and results in their address being removed from your e-mail list. Opt-outs should be immediately honored. Provide a valid postal address and notification of solicitation. The FTC also requires that the e-mail sender’s postal address be included within the body of the e-mail and that it be identified as a solicitation. If you are about to start an e-mail marketing campaign, try using a product like Constant Contact to get you started. This package takes legal issues into account and helps you manage responses such as bounced (erroneous addressee) messages and opt-out. Put these items into action to reduce the impact of spam on your life and ensure that you are playing by the rules. And if you receive a message that looks intriguing, do your research and don’t be scammed by the spammers! About.com Offers some pretty decent tips about e-mail campaigns:
Address
Recipients with Their Name in Email Campaigns
Avoid $$$ Signs
in Email Marketing Campaigns
Avoid Email Marketing
During the Holidays
Create a Clear
Call to Action in Email Marketing Campaigns
Don't Forget the
Preview Pane in Your Campaign
Email Marketing
Needs to Reflect Your Corporate Design
Emphasize with
Words, Not Exclamation Marks in Your Copy
Experiment
with Link Placement in Newsletters
HTML or Plain
Text: Let Your Recipients Decide
Include an Easy
to Use Unsubscription Link in Newsletters
Inform Your ISP
About Your Email Marketing Activities
Instruments of
Email Marketing
Learn from Spam
Make it Easy for
Subscribers to Change Their Email Address
Make Sure
Unusbscriptions are Effective Immediately
Newsletter
Content Ideas: Asking the User's Questions
Newsletter
Content Ideas: Press Summary
Put Newsletter
Sign-up Boxes on Every Page
Reply to
Requests Within 1 Day
Rule of Thumb
How Often to Send Your Newsletter
Rule of Thumb
When to Send Your Newsletter
Sales Pitch Makes
No Newsletter
Use Your Name in
the From: Line
This article used with permission from 400 Edition, Inc. It is unlawful to use this article or any portion of it without the expressed permission of its author. Request reprint permission. |
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