To refund a PayPal payment: Log onto PayPalClick the History subtab.Find the payment you would like to refund and click Details.Click the Issue Refund link (at the very bottom of the page).Enter the refund amount and click Continue.You can issue a partial refund here. It's a good idea to put a note to the customer about what you're refunding.Confirm the details and click Process Refund. You should note when looking at the orders that you can print a shipping label from PayPal, which simplifies things and is a nice way to track the process!

You have received an invitation to your project web site from 3by400. Now what do you do? How do I get there... If the e-mail address to which the invitation was sent is a Google address (either GMail or an outsourced Google mail domain), simply click the link. When you get to the login page, click the link below the LOGIN button labeled "Don't have a 3by400.com account?". You will be asked to enter your e-mail address. This address must be a Gmail account (either via Google Apps, which is your standard e-mail address if we are managing your e-mail, or...

Although many of you may have participated in a GoToMeeting, some have been missing out on this great "remote" conferencing tool. It's hard not to hear about it these days, as I understand they are now advertising on national TV. Here's to becoming an early adopter. GoToMeeting is an electronic conference room. To participate in a meeting requires you to do two steps: log onto the site, so you can see the screen display of the presenter; and call into the site, either with your computer-attached mic and headphone or a standard telephone. Once you have completed both of these steps,...

We love Google, but sometimes it can be a little tough to find key information that you need. While trying to help someone locate the Google Apps Standard setup (the one that lets you setup gmail and shared calendaring with "@yourdomain.com"), we realized that its downright hard to find on the Google site. So here goes: 1) Go to http://google.com/a and select 'standard edition' they keep moving it around and hiding it. 2) Enter the domain name3) Create an admin account 4) You'll have to do the captcha and accept terms of service5) You should now be at the admin dashboard6)...

It happens to us all...whether in good situations or bad, your company will lose employees. If those employees are client-facing, not only do you have to worry about filling their spot, you also need to make sure client requests don't fall through the e-mail crack. If you're using Google Apps mail, or the "outsourced" mail service through Google, take these steps to make sure nothing gets lost in the mail: Log onto the web interface for your Google Apps mail -- www.google.com/a/yourdomain.com -- using a username and password with administrator privilege.On the top, left-hand side of the screen, click the "#...